STEP-BY-STEP email update on parcel applicable to all orders on website
At each update, you will receive an email regarding the status.
What's the benefit?
1. You don't have to constantly check tracking number to see if there's any updates. Whenever there is update, you get an email automatically
2. When the shipment is out for delivery (meaning courier is going to deliver to you), you will receive an email and get prepared for the delivery.
3. In the email, there will be a link you can directly trace your parcel without entering tracking number.
Do you have to pay extra for this feature?
Absolutely not, you enjoy this feature when you place order on our website!
We ship to entire Malaysia!
West Malaysia (Penisular): RM5 flat rate unless otherwise stated
East Malaysia (Sabah, Sarawak and Labuan): RM10 flat rate unless otherwise stated
Our delivery partners
Business days: Monday-Friday (8am-8.30pm), Saturday&Sunday (rest day)
Tracking number example: EN1794xxxxxMY (12 digits)
Contact number and address: http://poslaju.com.my/contact-us/
Business days: Monday-Friday (8am-5pm), Saturday (8am-12pm), Sunday (rest day)
Tracking number example: 81xxxxxxxx (10 digits)
Contact number and address: http://www.abxexpress.com.my/network.html
Business days: Monday-Friday (8am-5pm), Saturday&Sunday (rest day)
Tracking number example: 1200-xxxx-xxxx (12 digits)
Contact number and address: http://my.ta-q-bin.com/contact_us.html
How long does it take to reach you?
1-2 business days for West Malaysia, unless otherwise stated
2-3 business days for East Malaysia including Labuan, unless otherwise stated
Our cut off time is usually 4pm.
What happens if there is no information on your tracking number?
The tracking number usually takes 12-24 hours to update. So you may want to check again later.
If no information found after 2 days, check your tracking and call to your local office and provide your tracking number to them. Most cases are delivery company called but can't reach you, tracking itself will state "Call no pickup" or something along that line. For whatever reason, it is best to call them and ask since you can arrange the delivery with them again.